The Client Support Resolution Process (CSRP) is a fundamental step in our Medical Bill Verification process. This step is where the savings achieved for our clients are preserved.
The CSRP is customized to meet every client’s needs depending on their products such as group health (self-insured or fully insured), Individual Policies, Worker’s Comp, HMO Plans, MGU, and Stop Loss, etc. An implementation meeting is held with the client to identify their resolution preferences.
The CSRP is embedded into clients’ appeals processes and the Client Services Department works in conjunction with a client’s appeals unit.